# Privacy Policy | Aircon Servicing Jurong

> How Aircon Servicing Jurong, the Jurong service of Cool Earth Aircon, collects, uses and protects your personal data under Singapore

URL: https://airconservicingjurong.com/privacy-policy/

# Privacy Policy

Last updated: November 12, 2026

This policy explains how Aircon Servicing Jurong ("we", "us" or "our"), the Jurong service of Cool Earth Aircon, collects, uses and protects your personal data. We follow Singapore's Personal Data Protection Act 2012 (PDPA).

## 1\. Who we are

Aircon Servicing Jurong is operated by Cool Earth Aircon, 108 Simei Street 1, Block 108, Singapore 520108. You can reach us at 

contactus@coolearth.com.sg

[mailto:contactus@coolearth.com.sg →](mailto:contactus@coolearth.com.sg)

 or 

+65 9427 3833

[tel:+6594273833 →](tel:+6594273833)

.

## 2\. What we collect

We only collect what we need to quote, book and carry out your aircon job:

-   Your name, mobile number and email address
-   Your address or estate in Jurong, and condo name where relevant
-   Details about your aircon units, such as unit count, brand, the problem and photos you send us
-   Your preferred time slots and messages you send by WhatsApp, phone, email or our contact form
-   Payment records for completed jobs
-   Basic website usage data, such as pages visited and the device and browser used, collected through cookies and analytics tools

## 3\. How we use your data

-   To reply to your enquiry and send you a fixed quote
-   To book, carry out and follow up on your servicing or repair
-   To provide our 90-day workmanship warranty and handle any return visit
-   To send reminders for maintenance contract visits, if you have a contract with us
-   To keep records for accounting and legal purposes
-   To understand how our website is used and improve it

We do not send marketing messages unless you have agreed to receive them. You can opt out at any time.

## 4\. Contact form submissions

Our online form is processed by a lead-capture service that forwards your message to us by email. It filters spam and strips code from what you type. Your details are used only to reply to your enquiry.

## 5\. Who we share data with

We do not sell your personal data. We may share it only with:

-   Our technicians and staff at Cool Earth Aircon who handle your job
-   Service providers who help us run our business, such as messaging, email, form handling and website hosting providers
-   Condo management offices, where you ask us to arrange access for a visit
-   Authorities, where required by law

## 6\. How long we keep it

We keep job and payment records for as long as needed for warranty, accounting and legal purposes. Enquiries that do not lead to a job are deleted when no longer needed.

## 7\. Keeping your data safe

We take reasonable steps to protect your personal data from unauthorised access, use or disclosure. No method of sending data over the internet is completely secure, so please avoid sending sensitive information such as NRIC numbers or bank details through our form.

## 8\. Cookies

Our website may use cookies and similar tools to measure visits and improve the site. You can set your browser to refuse cookies. The site will still work, though some features may not.

## 9\. Your rights

Under the PDPA you can:

-   Ask what personal data we hold about you and how it has been used
-   Ask us to correct data that is wrong
-   Withdraw your consent for us to use your data, subject to legal and contract requirements

To make a request, email 

contactus@coolearth.com.sg

[mailto:contactus@coolearth.com.sg →](mailto:contactus@coolearth.com.sg)

. We will reply as soon as we can.

## 10\. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

## 11\. Contact us

-   Email: 
    
    contactus@coolearth.com.sg
    
    [mailto:contactus@coolearth.com.sg →](mailto:contactus@coolearth.com.sg)
    
-   Phone / WhatsApp: 
    
    +65 9427 3833
    
    [tel:+6594273833 →](tel:+6594273833)
    
-   Office line: 
    
    +65 6810 6706
    
    [tel:+6568106706 →](tel:+6568106706)
    
-   Address: 108 Simei Street 1, Block 108, Singapore 520108

You can also reach us through our 

contact page

[/contact/ →](/contact/)

.